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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price
on a product.
What should you do?

A) Create a new Price List and a new Price List Item record for the campaign product with the reduced price.
B) Create a new Product record for the campaign product with the reduced price.
C) Update the list price of the campaign product.
D) Update the price in the Price List Item record of the campaign product.

2. You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
B) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
C) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
D) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

3. In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue.
You need to ensure that the case is in the service queue so the service team can work on the case.
Which of the following actions will achieve the goal?
(Choose all that apply.)

A) Open the queue item details, set the Worked By attribute to the service team, and set the Queue attribute to the service queue.
B) Route the queue item to the service queue, and assign the queue item to the service team.
C) Assign the case to the service team.
D) Add the case to the service queue.

4. You need to schedule a phone call to a group of Accounts and Contacts,
followed three days later by an email message.
What should you do?

A) Create one quick campaign.
B) Create one campaign with two marketing lists.
C) Create two quick campaigns.
D) Create one campaign with one marketing list.

5. You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)

A) Advanced Find
B) Charts
C) Dashboards
D) Auditing

Solutions: