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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A change model
B) A change advisory board
C) A change request
D) A change

2. A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement

A) All of the above
B) None of the above
C) 2, 3 and 4 only
D) 1, 2 and 4 only

3. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) 1 only
B) Both of the above
C) Neither of the above
D) 2 only

4. What is the result of carrying out an activity, following a process or delivering an IT service known as?

A) Problem
B) Change
C) Incident
D) Outcome

5. Which one of the following is an objective of release and deployment management?

A) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
B) To ensure that the overall business risk of change is optimized
C) To standardize methods and procedures used for efficient and prompt handling of all changes
D) To define and agree release and deployment plans with customers and stakeholders

Solutions: