Exam Name: IBM Tivoli Service Request Manager V7.1 Implementation
Certification Provider: IBM
Corresponding Certification: IBM certifications I
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Updated: Sep 11, 2026
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IBM 000-018 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Management | - Managing Languages and Search Support - Integrating with Other Tivoli Products |
| Topic 2: Service Request Manager Architecture and Concepts | - Overview of Tivoli Service Request Manager Components - ITIL-based Service Desk and Service Request Processes |
| Topic 3: Installation and Configuration | - Configuring Best Practices Content and Sample Data - Installing Service Request Manager V7.1 - Planning Installation Requirements |
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