Exam Name: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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IBM C2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business and IT Process Understanding | 22% | - Service management lifecycle - Business requirements gathering - ITIL v3 alignment |
| Topic 2: Key Product Components | 25% | - Process automation modules - Tivoli Application Dependency Discovery Manager - Tivoli Asset Discovery - License Metric Tool |
| Topic 3: Operations and Troubleshooting | 10% | - Monitoring and maintenance - Audit and compliance - Common issues and resolution |
| Topic 4: Solution Architecture and Design | 28% | - CMDB and data model - Integration patterns - SmartCloud Control Desk overview - Tivoli Integration Composer |
| Topic 5: Planning and Implementation | 15% | - Configuration best practices - Performance and scalability - Deployment considerations |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)
- A. Compliance support through e-Signature and e-Audit.
- B. A scanning tool for identifying deployed IT infrastructure components
- C. A service catalog for publishing self-help services to end users.
- D. A common user interface and GUI editor.
- E. An incident handling capability.
Correct Answer: A,D 🗳️
While performing the solution assurance review, what are the key areas that should be verified?
- A. If the customer has certified personnel to administer the solution after it is deployed
- B. If the design meets the functional, performance, and scalability requirements
- C. If the design includes IBM Tivoli Storage Manager to back up the solution components
- D. If the customer has competitive products deployed
Correct Answer: B 🗳️
A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?
- A. Hierarchies
- B. Relationships
- C. Links
- D. Dependencies
Correct Answer: B 🗳️
Which business process can be implemented with a CMDB solution?
- A. Change management
- B. Database discovery
- C. Configuration item audit and reconciliation
- D. Software configuration management
Correct Answer: C 🗳️
How are business processes supported in IBM Sen/ice Delivery and Process Automation products?
- A. Create integrations between the various products
- B. Implement runbook automation
- C. Use the comprehensive workflow engine
- D. Write custom Java classes for each process
Correct Answer: C 🗳️
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