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- Passing score:70%
- Length of Examination: 4 Hours
- Number of Questions: 100
- Language: English
- Format: Multiple choices, multiple answers
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Designer Integration | 25% | - Configurable Workspace Integration - Integration with HCM Systems - Employee Readiness using Workforce Dimensions |
| Employee Record Management | 20% | - Onboarding/Offboarding Processes - Employee Service Center - Employee Documents and Signatures - Employee Data Model |
| Core Configuration | 30% | - Virtual Agent for HR - HR Document Generation - HR Service Catalog Configuration - HR Service Administration |
| HR Case Management | 25% | - HR Case Metrics and Reporting - HR Case Creation and Assignment - Case Templates and Quick Actions - HR Case Lifecycle |
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