Exam Name: Servicing HP Desktops , Workstations , and Notebooks
Certification Provider: HP
Corresponding Certification: HP Certification III
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Instant Download HP : HP2-H08
Check Updated on: Oct 08, 2026
No. of Questions: 131 Questions & Answers with Exam Engine
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HP HP2-H08 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Networking and Connectivity | 15% | - Wired and wireless network configuration - Bluetooth and peripheral connectivity - Network troubleshooting |
| Troubleshooting and Diagnostics | 30% | - HP diagnostic tools and utilities - Operating system and software related problems - Power-on and POST issues - Hardware error codes and LED indicators |
| Product Overview and Architecture | 20% | - BIOS and UEFI configuration - System components and architecture - HP Desktop, Workstation, and Notebook families |
| Maintenance, Safety, and Warranty | 10% | - Firmware updates and system maintenance - Warranty validation and service policies - ESD safety procedures |
| Hardware Installation and Replacement | 25% | - Disassembly and reassembly procedures - Replacing system boards, processors, memory, and storage - Upgrading graphics, power supplies, and peripherals |
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
What is the function of the HP Support Assistant?
- A. to test the availability of the operating system
- B. to access any and all diagnostics utilities available on a particular platform
- C. to run diagnostics on a computer that will not boot
- D. to reinstall an operating system to the factory default state
Correct Answer: B 🗳️
A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?
- A. Replace the notebook system board.
- B. Check the battery with the Battery Health Check Utility.
- C. Verify that the docking station AC adapter has the correct wattage.
- D. Replace the battery under warranty.
Correct Answer: C 🗳️
You have replaced a video adapter in a customer's workstation, but now the network PCI card is no longer recognized by the system. What is the first step you should take to resolve the customer's issue?
- A. Check the network adapter drivers.
- B. Replace the network adapter.
- C. Reseat the network adapter.
- D. Upgrade the firmware.
Correct Answer: C 🗳️
Which statements about the HP DriveLock password are correct? (Select two.)
- A. It can be reset by removing and reseating the real-time clock battery.
- B. It can be reset through User Accounts in the Control Panel.
- C. It cannot be reset if the password is forgotten.
- D. Itprotects the data onthehard driveusing encryption.
- E. It is stored in the system BIOS.
Correct Answer: C,D 🗳️
What is included with the recovery media set in addition to the operating system CD/DVD?
- A. hardware drivers and HP provided applications
- B. application configurations
- C. BIOS settings and available BIOS updates
- D. third-party software
Correct Answer: A 🗳️
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