Exam Name: Selling HP BSM Solutions
Certification Provider: HP
Corresponding Certification: HP Certification I
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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP BSM Overview and Value Proposition | 25% | - Competitive differentiators - HP BSM architecture and components - Value propositions for IT executives and stakeholders - Business Service Management concepts |
| Topic 2: Selling and Qualification Process | 20% | - Identifying opportunities and customer personas - Discovery and qualification questions - Positioning and closing strategies |
| Topic 3: Customer Challenges and Solution Alignment | 25% | - Business and IT operational challenges - ROI and business benefit communication - Mapping challenges to BSM capabilities |
| Topic 4: BSM Solution Areas | 30% | - Network Management - Application Performance Management - Systems and Infrastructure Management - Operations Bridge and integration - Service Intelligence and Analytics |
HP Selling HP BSM Solutions Sample Questions:
Which key customer persona is most likely associated with and involved in Application Performance management?
- A. Chief Marketing Officer
- B. Quality Assurance Director
- C. Director of Operations
- D. Senior Project Manager
Correct Answer: D 🗳️
Which Network Management business challenges do IT executives face that are solved through BSM? (Select two.)
- A. reducing costs through tool consolidation
- B. monitoring security breaches more effectively
- C. reducing data center power consumption
- D. meeting and reporting on compliance and regulatory requirements
- E. providing better asset management tracking
Correct Answer: B,D 🗳️
Which statement best links a customer problem to a solution capability for Application Performance Management?
- A. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
- B. Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
- C. Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
- D. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
Correct Answer: D 🗳️
What is the most correct value proposition for HP Software's BSM Solution?
- A. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of network performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
- B. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
- C. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
- D. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
Correct Answer: B 🗳️
Which capabilities of the BSM Systems Management solution help customers achieve their goals? (Select two.)
- A. streamlines processes through runbook automation
- B. real user monitoring
- C. business process testing and reporting
- D. intelligent agent and agentless monitoring integration adapters
- E. cross-domain event tracking and management capability
Correct Answer: D,E 🗳️
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