Exam Name: Delta-Selling HP Imaging and Printing Supplies
Certification Provider: HP
Corresponding Certification: HP ExpertONE Certification
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Instant Download HP : HP5-B02D Questions & Answers as PDF & Test Engine
Updated: Aug 13, 2026
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HP HP5-B02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sustainability and Support Programs | 30% | - Environmental benefits of Original HP supplies - Warranty and support terms - HP Planet Partners recycling program |
| HP Imaging and Printing Supplies Overview | 30% | - Supplies lifecycle and page yield concepts - Genuine vs. counterfeit/clone supplies identification - Original HP supplies value proposition |
| Sales and Differentiation Strategies | 40% | - Benefits of Original HP supplies: reliability, quality, sustainability - HP security and anti-counterfeiting features - Customer pain points and solution alignment - Win-back and retention programs |
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. Where can customers find more information about how to protect themselves from counterfeit products?
A) The HP anti-counterfeit video hotline
B) The HP anti-counterfeit end-customer investigation trainings
C) The HP anti-counterfeit website
D) The HP anti-counterfeit TV channel
2. What are the components of Laser cartridges? (Select three.)
A) Imaging drum
B) Pick-up roller
C) Fuser
D) Laser diode
E) Cleaning blade
F) Charging roller
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D,E |
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