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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

A) Bullseye Routing
B) Agent Whisper
C) Predictive Routing
D) Call Blending

2. What does the "frequency cap" setting control in an action map?
Response:

A) The engagement queue overflow limit
B) The number of agents assigned to the map
C) The maximum times an action can trigger for a visitor
D) The number of simultaneous offers per visitor

3. Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:

A) Number of agents logged in
B) Historical routing outcomes
C) Historical interaction volume
D) IVR script text

4. Which two visual indicators help agents quickly understand a visitor's digital behavior?
(Choose two)
Response:

A) Clock icon for time spent on page
B) Lightning bolt for engagement trigger
C) Red X for disconnected PSTN calls
D) Graph icon for data loss trends

5. Which report type allows users to compare queues using GPR with those using standard routing?
Response:

A) Agent Schedule Adherence Report
B) Skill-Based Routing Audit Log
C) Contact List Summary Report
D) Queue Comparison Report

Solutions: