Exam Name: Certified Call Centre Associate (CCCA)
Certification Provider: GAQM
Corresponding Certification: GAQM: Call Centre
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GAQM CCCA-01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Service Principles | - Handling Interactions
|
| Operational & Compliance Knowledge | - Quality & Compliance
|
| Call Center Fundamentals & Communication Skills | - Verbal & Listening Skills
|
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