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GAQM ISO2018LA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Module Information - 1 | - Understand IT service management definitions, concepts, and guidelines - Apply ISO 19011:2018 concepts, new terminology and guidelines - Understand the roles and responsibilities of the auditor - Understand the purpose of the ISO 20000 series - Recognize the principles, practices, and types of audits - Understand the types of risks and opportunities associated with auditing |
| Module Information - 2 | - Understand the role of objectives, scope and criteria in the audit process - Conduct all phases of an audit adopting a risk based approach - Conduct audit team selection - Understand Exemplar Global's certification scheme - Prepare and present effective reports - Understanding Auditing Standards - Initiate the audit and conducting opening meetings |
| Module Information - 3 | - SMS Audit Planning & Preparation - Communicate effectively during the audit - Prepare audit conclusions and conduct closing meetings - SMS Audit Process - Understand audit team leader responsibilities - SMS Audit Execution - Conduct on-site activities - Apply the latest auditor techniques and identify appropriate use |
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