Exam Name: Agentforce Field Service and Operations Consultant
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program
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Instant Download Salesforce : FS-Con-101
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Optimization | - Analytics and performance tracking
|
| Topic 2: Scheduling and Dispatch | - Scheduling optimization
|
| Topic 3: Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Topic 4: Configuration and Implementation | - Field Service setup and configuration
|
| Topic 5: Field Service Fundamentals | - Field service business processes and use cases
|
| Topic 6: Work Order Management | - Work order creation and lifecycle
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers outsources 100 hours of weekly maintenance to anExternal Contractor. Jobs are assigned to a Contractor Manager instead of individualExternal technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?
- A. Create the Contractor Manager as a Crew Service Resource.
- B. Set the Contractor Manager as a Capacity-Based Service Resource.
- C. Create the individual Technicians as Service Crew Members.
- D. Set the individual Technicians as Capacity-Based Service Resources.
Correct Answer: B 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
Universal Containers deploys service Technicians in multiple time zones which makes the Dispatcher Console difficult to use. Which two filter options should a Consultant recommend to make the Dispatcher Console easier to use? Choose 2 answers
- A. Hours
- B. Skills
- C. Resources
- D. Territory
Correct Answer: C,D 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
Universal Containers wants their Technicians to create an additional visit to Complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?
- A. Define a Quick Action that creates a new Work Order record.
- B. Define a Visualforce page that creates a new Work Order record.
- C. Define a Quick Action that creates a new Service Appointment record.
- D. Define a Visualforce page that creates a new Service Appointment record.
Correct Answer: C 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
The service director at Ursa Major Solar would like to understand the effect thatService objectives have on the assignment of service appointments to serviceResources.
Where can the director view service objective scores for potential appointment timeSlots?
- A. Candidates action
- B. Book appointment action
- C. Bulk dispatch action
- D. Dispatch console
Correct Answer: A 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
Approximately 70% of Universal Containers's site visits are inspections and quotationSessions that take roughly the same amount of time and set of resource skills to Complete.
What should a Consultant recommend to streamline the creation of these Work Orders?
- A. Create Work Types for use on Work Orders.
- B. Create a standard set of Work Order Line Items.
- C. Create a work flow to clone the Work Order.
- D. Create a child Work Order for each similar site visit.
Correct Answer: A 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
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