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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which one of the following can help determine the level of impact of a problem?

A) Configuration management system (CMS)
B) Standard operating procedures (SOP)
C) Statement of requirements (SOR)
D) Definitive media library (DML)

2. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service operation
B) Service transition
C) Service design
D) Service strategy

3. Which statement is CORRECT?

A) The configuration management system is part of the known error database
B) The service knowledge management system is part of the configuration management system.
C) The configuration management system is part of the service knowledge management system.
D) The configuration management system is part of the configuration management database.

4. Which statement about Business Cases is TRUE?

A) Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support
B) Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets
C) Business Cases should focus on only the financial impacts of the proposed project to secure support and funding
D) Business Cases should focus on both the financial and non-financial impacts of the proposed project or service

5. Which of the following statements about standard changes are CORRECT?
1 . The approach is pre-authorized
2 . The risk is usually low and well understood
3 . Details of the change will be recorded
4 . Some standard changes will be triggered by the request fulfillment process

A) All of the above
B) 2 and 3 only
C) 1 only
D) 1, 2 and 4 only

Solutions: