Exam Name: ITIL Foundation
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Value creation through services
|
| ITIL Practices Overview | - Technical management practices - Service management practices - General management practices |
| The Four Dimensions of Service Management | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
| ITIL Guiding Principles | - Core guiding principles
|
| ITIL Service Value System (SVS) | - Service Value Chain activities
|
EXIN ITIL Foundation Sample Questions:
Which one of the following can help determine the level of impact of a problem?
- A. Configuration management system (CMS)
- B. Standard operating procedures (SOP)
- C. Statement of requirements (SOR)
- D. Definitive media library (DML)
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
- A. Service operation
- B. Service transition
- C. Service design
- D. Service strategy
Which statement is CORRECT?
- A. The configuration management system is part of the known error database
- B. The service knowledge management system is part of the configuration management system.
- C. The configuration management system is part of the service knowledge management system.
- D. The configuration management system is part of the configuration management database.
Which statement about Business Cases is TRUE?
- A. Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support
- B. Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets
- C. Business Cases should focus on only the financial impacts of the proposed project to secure support and funding
- D. Business Cases should focus on both the financial and non-financial impacts of the proposed project or service
Which of the following statements about standard changes are CORRECT?
1 . The approach is pre-authorized
2 . The risk is usually low and well understood
3 . Details of the change will be recorded
4 . Some standard changes will be triggered by the request fulfillment process
- A. All of the above
- B. 2 and 3 only
- C. 1 only
- D. 1, 2 and 4 only
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