Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: CX Service
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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Oracle B2C Service Architecture & Data Model | 20% | - Connect Common Object Model (CCOM) - Data Access and Security Model - RightNow Object Query Language (ROQL) - Custom Objects and Fields |
| Topic 2: Agent Desktop & Console Extensions | 15% | - Console Customization - Desktop Add-ins using .NET - Agent Scripting and Workflows |
| Topic 3: Integration APIs | 25% | - Authentication and Security - Connect for PHP - Connect REST API - Connect Web Services for SOAP |
| Topic 4: Customer Portal Customization | 35% | - Portal Framework and Deployment - Models, Controllers and JavaScript - Look and Feel Customization - Custom Widget Development - Standard and Syndicated Widgets |
| Topic 5: Deployment & Troubleshooting | 5% | - Performance Optimization - Deployment Process - Logging and Debugging |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
Which two methods can be used in the Connect for PHP API to obtain the error code and error text when the connectAPiError exception is thrown?
- A. errorMessags()
- B. getMessageO
- C. logMessageO
- D. errorCodeO
- E. getCodeO
Correct Answer: B,C 🗳️
Which is the correct way to add a new thread entry to anincident by using the Connect for PHP API model?
A)
B)
C)
D)
- A. Option B
- B. Option A
- C. Option D
- D. Option C
Correct Answer: B 🗳️
Identify the correct Connect Web Services for SOAP .NET code snippet for retrievingNamedID values for the Opportunity. Survey object.
- A. NamedID [ ] valuesForNamedID = _client. GetNamedlDValues (clientlnf oHeader, null,
"Opportunity.Survey"); - B. NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID (clientlnf oHeader, null,
"Opportunity.Survey"); - C. NamedID [ ] valuesForNamedID = _client. GetOpportunitySurveyValuesByNamedlD <) ;
- D. NamedID [ ] valuesForNamedID = ^client.GetNamedID (clientlnf oHeader, null, "Opportunity.Survey",
"values"); - E. NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID ("Opportunity - Survey" , null, clientInfoHeader);
Correct Answer: D 🗳️
What two menu objects can be edited by the Customizable Menus component as part of configuration and on-going administration activities?
- A. Standard Incident Status object
- B. Standard Countries object
- C. Custom Object Menu-ONLY objects
- D. CustomObject Menu fields
- E. Standard State/Province object
- F. Custom Fields (Menu type)
Correct Answer: A,F 🗳️
Which is the correct way to update the primary email address of a contact in Oracle B2C Service with the ID =
8007000 and the email [email protected]?
A)
B)
C)
D)
E)
- A. Option B
- B. Option A
- C. Option D
- D. Option C
- E. Option E
Correct Answer: B 🗳️
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