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CompTIA CD0-001 Exam Syllabus Topics:

TopicDetailsWeights
Enterprise Content Management20%
Explain the proper uses of index, search, and retrieval.1.Taxonomy / business classification schema
2.Metadata structure
  • Indices
  • Document classes
  • Attributes

3.Application connectivity (ODBC)
4. Full text search
5.Enterprise / federated search
6.Search – fuzzy and Boolean operators

  • and
  • or
  • not
  • <
  • >
  • wildcards
  • *
  • !
  • =
  • ?
Explain the function and use of workflow.1.Repeatable processes
2.Sequential processes
3.Parallel processes
4. Queues and roles
5.Business rules
6.Routing
7.Timers and alerts/notifications
8.Workflow status
  • Metrics
  • Reporting

9.Workflow examples

  • Purchase order process
  • Time and expense process
  • Invoice process
  • Employee on-boarding/off-boarding
  • Approval process
  • Escalation process
10.Workload balancing
11.External rules and external BPM systems
Explain how collaborative capabilities are used.1.Version history
2.User tracking and logging
3.Check-in and check-out
4.Simultaneous editing / real-time collaboration / co-authoring
5.Annotations
  • Redactions (manual vs. auto)
  • Highlights
  • Stamps
  • Notes
Compare and contrast document presentation and output features.1.Document scale
  • Ratios
  • Viewer distortion
  • Output integrity

2.Orientation

  • Monitor
  • Page

3.Document viewer features

  • Polarization
  • Color correct
  • Zoom / zone
  • Precision measuring
  • Document navigation and pagination (thumbnails)
4.Viewer types
  • Web-based (browsers)
  • Plug-ins
  • Vendor specific
  • Universal document viewers

5.Remote viewing

  • Bandwidth
  • Peak-query requirements

6.Rendition
7.File print methods

  • Dot-matrix
  • Inkjet
  • Laser
  • Thermal
  • Print to file
8.Print output languages
  • Postscript
  • PCL
  • IPDS
9.Email
10.Fax
Explain the purpose of content lifecycles.1.Content purpose and changes
2.Content storage and archival (long term preservation)
3.Content permissions and changes
4.Content retention / deletion
5.Audit trails
Capture23%
Given a scenario, select the appropriate input sources and methods.1.Mobile
  • Cell phone
  • Tablets

2.Fax

  • Analog
  • Digital

3.Hot-folder / watch-folder
4.Email and email attachments
5.Desktop uploads / document import
6.Capture at creation / point of origination
7.Structured data transferred into another system (EDI)
8.ERM

  • Postscript
  • PCL
  • IPDS

9.Centralized or distributed capture
10.Batch capture
11.Barcode readers
12.External keyboards
13.RFID tag reader
14.Screen-scraping to collect index values
15.Paper

  • Quality
  • Weight
  • Type
  • Sizes
Given a scenario, implement document scanning technologies and processes.1.Capture processing steps
  • Document preparation
  • Capture
  • Recognize
  • Validation
  • Verification
  • Quality control
  • Release
2.Scanner drivers
  • ISIS
  • TWAIN

3.Document preparation

  • Physical preparation of the documents
  • Staple removal
  • Sorting/order
  • Counts

4.Scanner settings

  • Brightness
  • Contrast

5.Image cleanup

  • Deskew
  • Despeckle
  • Auto-orientation
  • Color dropout
  • Blank page removal
  • Hardware vs. software cleanup
6.Automatic document feeder vs. flatbed
7.Paper feed detection / paper size detection
  • Simplex vs. duplex

8.Speeds

  • ppm
  • ipm
  • throughput

9.Maximum duty cycle / throughput expectation

  • Stated vs. actual throughput

10.Embedded vs. external keyboard input
11.Endorsing and imprinting
12.Scanner types

  • Personal PC attached
  • Workgroup level
  • Network production scanner
  • High volume
  • MFP
  • Specialty scanners
  • Large format
  • Film
  • Hand scanners
  • Cards scanners

Given a scenario, differentiate recognition methodologies and technologies.1.Barcodes
2.Separator sheets
3.Cover sheets
4.Patch codes
5.Intelligent capture
  • ICR
  • OCR
  • IHR
  • OMR
  • MICR
6.Attended vs. unattended
7.Unstructured forms recognition
  • Recognize
  • Auto-classify
  • Extract
  • Separation
  • Data grouping/clustering
  • Associative matching
  • Export data
8.Semi-structured forms recognition
9.Structured forms recognition
10.Document capture vs. data capture
11.Exception processing
12.Forms types and metadata validation
  • Database vs. manual
13.Quality control
14.Registration marks / anchors
Explain the purpose of metadata file properties.1.Index values
  • Extracted or derived values
  • Time and date stamp
  • Auto defined based on document type
  • Prompted at the device (MFP)
  • XML tags
2.Inheritance
  • Folder level
  • Container

3.Import file types

  • xml
  • csv
  • txt
  • tsv
  • tagged
Differentiate between various physical file properties and their impact.1.Estimate storage or network bandwidth needs based on file size and types
2.File encryption
3.Resolution (dpi)
4.File types
  • PDF
  • PDF/A
  • TIFF
  • JPEG
  • WMV
  • BMP
  • DOC
  • TXT
  • XLS
  • MP3
  • MP4
  • WAV
5.File sizes
6.Compression
  • Lossy vs. Lossless
  • Group4
  • LZW
  • JBIG2
  • JPEG2000
7.Color
8.Grayscale (bitonal)
9. Black and white
Storage and Networking13%
Explain the various storage media types and their associated properties.1.Magnetic disk
2.Tape
3.Optical disk
4.Microform
5.NAND flash memory
6.Media degradation
7.SSD
Explain appropriate storage methods and their features.1.SAN/NAS
  • Performance
  • Flexibility
  • Size
  • Redundancy
  • Bandwidth

2.RAID

  • I/O speeds
  • Redundancy
  • Failover

3.SSD

  • Access speed
  • Durability

4.WORM (Write-once read many)
5.Cloud

  • Scalability
  • Remote
  • Cost
  • Accessibility
  • Support
  • Storage-as-a-service
6.Microforms
  • Eye readable format
7.Direct-attached disk / local drive
Compare and contrast various storage strategies.1.Clustering
2.Tiered storage
  • Online
  • Offline
  • Onsite
  • Offsite
3.Metrics and reporting
  • Frequency of use
  • Date of creation
  • Type of data
  • Date of modification
4.Hybrid storage
5.Hierarchical Storage Management
Explain the basics of network connectivity and hardware solutions.1.Network connectivity
  • Connectivity types
  • Modems
  • DSL
  • ISDN
  • T1
  • T3
  • 3G
  • 4G
  • 802.11 a/b/g/n
  • Client-server network
  • Shared bandwidth
  • Security
  • Wireless vs. wired
  • LAN vs. WAN
2.Hardware solutions
  • Workstation/server hardware considerations
  • Processing power
  • Memory
  • OS
  • Storage
  • Virtualization
  • Clients
  • Thin client
  • Thick client
Security and Compliance16%
Explain the basics of records management.1. Records value2. Digital retention requirements
3. Legal holds
4. Physical archival requirements
5. Disposition process
6. Awareness of governmental regulations and policies
7. Awareness of industry standards and best practices
Explain different access security methods.1. Authentication vs. authorization vs. audit2. Single sign-on
3. Two factor authentication (card swipe and pin/password)
4. Role-based access
5. Biometrics
6. Group policy
Explain various elements of network security.1.VPN
2.Directory services
  • Active directory
  • LDAP

3.SSL/HTTPS
4.SFTP
5.Encrypted passwords / no clear text
6.Data encryption
7.PKI

Given a scenario, implement appropriate document and information security.1.Redaction
2.Watermarking
3.Document privileges
  • Email
  • Export
  • Print
  • Copy
  • Edit
4.Types of deletions
  • Metadata vs. full document
  • Secure deletion / forensic deletion
5.Secure printing
6.Library services
  • Version control
  • Check-in and check-out
7.PDF security
8. Digital signatures
Analysis, Design, and Implementation28%
Identify the basics of project management.1.Players
  • Champions
  • Stakeholders (IT, HR, end-users, procurement)
  • Executive sponsor
  • Project manager
  • Project management team
2.Phases
  • Project initiation
  • Planning
  • Execution
  • Monitor and control
  • Closing
3.PM terms
  • Change management
  • Risk management
  • Scope creep
  • Communication plan
  • Mile-stones
  • Project sign-off
  • Pilot
  • Testing
  • Proof of concept
  • Schedule / GANTT
  • PERT chart
  • Cutover
4.Document types
  • RFP
  • RFI
  • RFQ
  • SOW
  • MSA
  • NDA
  • SLA
  • BAA
  • Contract
  • Addendum


Execute appropriate requirement gathering techniques.1. Document client objectives2. Identify operational business needs
3. Analyze the process
4. Gather metrics
5. Document current state (“as is”)
6. Identify bottlenecks and issues
7. Gather sample documents and current process documentation
8. Interviews
9. Observations
  • Peak-times
  • Benchmark
  • Number of users
  • Licensing
  • Backlog
  • Backfile
10.Targeted surveys
Technical survey vs. business survey
11.Identify opportunities for process improvement and/or introduction of new technologies
12.Understand corporate culture and organizational hierarchy
Analyze collected data and validate client requirements.1. Data validation2. Requirements validation
3. Targeted presentations
4. Gap analysis
5. Map existing business processes to future state
6. Map business requirements to benefits of solution
7. Develop return on investment calculation (ROI)
  • Analog vs. digital
  • Shipping documents vs. remote capturing
  • Staff efficiency
  • Managed services vs. in-house
  • Onshore vs. offshore
  • Paper storage vs. electronic storage
  • Green calculation (carbon footprint)
  • Mail vs. electronic distribution
  • Customer service improvements
  • Quality and accuracy of data
8.Client sign-off
Structure a solution design according to specified requirements.1.Develop a solution design plan
  • Quantify alternative solutions when necessary

2.Develop functional specification

  • User interface
  • Performance

3.Develop technical specification

  • Security/compliance requirements
  • Hardware/software/network interoperability
  • Recommend scanner based on volume
  • Turnaround time
  • File size
  • Throughput
  • Duty cycle
4.Develop applicable diagrams
  • High-level workflow diagrams
  • Architecture
5.Recommend relevant / current technologies based on customer requirements
  • Customer environment
  • Unique challenges
  • Budget
  • Competitive environment
6. Distributed scanning vs. centralized scanning
7. Simulation / modeling of core components of the solution
8. Consider growth needs and scalability

Explain business continuity concepts.1. Backup and restoration2. High availability / redundancy
3. Disaster recovery plan
4. Redundancy of scanner hardware / availability based on SLA, maintenance
Apply implementation and testing procedures.1. Develop implementation plan2. Installation and configuration guidelines
3. Testing plan
4. Capture tuning and optimization
5. Administrative and end-user training
6. Delivery of technical documentation
7. Deliverables and acceptance
  • Success criteria and measurement
8. Gather on-going metrics and monitoring

Reference: https://certification.comptia.org/certifications/cdia

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CompTIA CDIA+ Exam Certification Details:

Exam Price$320 (USD)
Exam CodeCD0-001
Sample QuestionsCompTIA CDIA+ Sample Questions
Exam NameCompTIA Certified Document Imaging Architect+ (CDIA+)
Schedule ExamCompTIA Marketplace
Passing Score700 / 900
Duration90 mins
Number of Questions100

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