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Cisco 642-425 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: VoIP Protocol Troubleshooting | - Signaling protocols
|
| Topic 2: Messaging and Collaboration Services | - Unity Connection / voicemail issues
|
| Topic 3: IP Phone and Endpoint Issues | - IP phone registration and connectivity
|
| Topic 4: Quality of Service (QoS) | - Voice quality issues
|
| Topic 5: Cisco Unified Communications Manager (CUCM) Troubleshooting | - Dial plan troubleshooting
|
| Topic 6: Voice Gateways and PSTN Integration | - Gateway configuration issues
|
| Topic 7: Survivable Remote Site Telephony (SRST) | - Failover scenarios
|
| Topic 8: IP Telephony Troubleshooting Methodology | - Structured troubleshooting approaches
|
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