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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?

A) The Wi-Fi profile will have a lock icon next to it.
B) The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
C) The Wi-Fi profile will have a briefcase icon next to it.
D) There is no way for a user to tell which profiles have been pushed.

2. For which one of the following does the user have to remove the battery to insert/change?

A) CDMA Card
B) SDCard
C) SIM Card
D) NFC Card

3. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
B) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
D) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site

4. By Default, how many devices can a single user activate to one given account?

A) One
B) Five
C) Ten
D) Two

5. Where are notifications that an application has finished downloading from BlackBerry World enabled?

A) BlackBerry World > Settings > General Settings > Download Notifications
B) Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
C) BlackBerry World > Settings > Notifications > Download Notifications
D) Settings > Notifications > BlackBerry World > Download Notifications

Solutions: