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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Customer information should be collected by a shop:

A) When the customer makes his first purchase.
B) Once you are aware that the customer is a regular shopper.
C) If a customer appears to be one who will return to the shop.
D) The first time the customer comes into the shop.

2. A customer service professional is defined as someone who:

A) Has the skills to deal effectively in customer facing roles.
B) Has a number of years experience in a customer service role.
C) Always makes the most sales in a day.
D) Trains salespeople in how to deal with customers.

3. Which of the following is the most important reason for getting customer feedback:

A) To improve sales.
B) To improve the overall customer experience.
C) To be seen to be responsive to customers.
D) To establish a customer database.

4. A weekly time management planning tool is known as a:

A) Planning schedule grid.
B) Day planner.
C) Time grid.
D) Weekly planning schedule.

5. When communicating with a customer by writing a letter you should:

A) Sign the letter yourself.
B) All of the above.
C) Keep the letter courteous, short and to the point and spell check it.
D) Read through the letter before sending.

Solutions: