Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Routing and Vectoring | 20% | - Call treatment and queuing logic - Skill levels and routing strategies - Vector programming and VDN configuration |
| Topic 2: Reporting and Performance Management | 20% | - Agent, split, and service level metrics - Data verification and validation - Real-time and historical reporting |
| Topic 3: Maintenance and Troubleshooting | 15% | - Diagnostic tools and log analysis - Common implementation issues and fixes - Backup, restore, and system health |
| Topic 4: Avaya Aura Communication Manager | 25% | - ACD and EAS configuration - Platform architecture and licensing - Integration with CMS |
| Topic 5: Avaya Call Management System (CMS) Fundamentals | 20% | - Installation and configuration - CMS architecture and components - System administration and data collection |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
To activate, which three options require an Avaya authorization password? (Choose three)
- A. simultaneous CMS Supervisor logins
- B. features assigned to each user
- C. the number of agents that the CMS can report on
- D. the number of ACDs that the CMS system can monitor
- E. the number of users that can be administered in the CMS
Correct Answer: A,C,D 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
- A. /cms/install/canfig.sog
- B. /cms/install/logdir/adminlog
- C. /var/log/cms_nstall.log
- D. /tmp/install.log
- E. /var/adm/messages
Correct Answer: B 🗳️
A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?
- A. Call Prompting
- B. Adjunct Routing
- C. Variables in Vectors
- D. Call Classification
Correct Answer: C 🗳️
The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
- A. Increase the number of VDNs on the Communication Manager
- B. Increase the Free Space Allocation on the CMS
- C. Increase the Data Storage Allocation on the CMS.
- D. Increase the File System Partition size on the CMS.
Correct Answer: C 🗳️
In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
- A. Hunt Group farm
- B. VDN farm
- C. Agent Login ID farm
- D. Vector farm
Correct Answer: B 🗳️
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