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Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:

1. Which tools can administrators use to manage user profiles in Communication Manager?

A) System Manager only
B) Third-party management tools
C) Contact Center applications
D) System Manager and Command Line Interface

2. How does the Call Center ACD feature benefit a business using Communication Manager?

A) By efficiently routing calls based on agent availability and skill level
B) By automatically locking stations that are not in use
C) By reducing the need for direct user interaction
D) By encrypting all calls routed through the ACD

3. What role do Feature Access Codes (FAC) play in enhancing security within Communication Manager?

A) They allow quick changes to user permissions
B) They restrict unauthorized access to features
C) They log user activities
D) They encrypt voice data

4. How can a backup of Communication Manager data be taken effectively?

A) By using the built-in backup utility to an onsite server
B) Through manual copying of files to an external drive
C) By printing out all configuration settings
D) By emailing files to an administrative account

5. What is the primary function of the Station Lock feature in Communication Manager?
(Choose Two)

A) To enable remote call pickup
B) To encrypt voice transmissions
C) To prevent unauthorized use of a telephone
D) To restrict the making or receiving of calls

Solutions: