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Updated: Sep 13, 2026
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Apple 9L0-010 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting Methodology | 25% | - Using Apple Service Diagnostics (ASD) - Diagnostic workflow and logic - Interpreting error codes and logs |
| Topic 2: macOS & System Configuration | 15% | - Recovery and software restoration - System initialization and firmware - Post-repair verification |
| Topic 3: Safety & ESD Protocols | 15% | - Electrostatic Discharge (ESD) precautions - Battery safety and handling - Tool and equipment safety |
| Topic 4: Hardware Repair & Replacement | 25% | - Disassembly and reassembly procedures - Display, keyboard, trackpad, battery service - Logic board, memory, storage replacement |
| Topic 5: Mac Product Identification & Architecture | 20% | - System architecture and components - MacBook Air, MacBook Pro families - iMac, Mac mini, Mac Pro models |
Apple Macintosh Service Certification Sample Questions:
How should you handle an embedded battery once it has been removed from a Mac Book Air (Late 2010)? SELECT TWO:
- A. Use both hands.
- B. Use either needle-nose pliers or metal tongs.
- C. By the edges.
- D. Compressing the top and bottom.
- E. Grasping the cells packs.
Correct Answer: A,C 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
- A. Install the battery cover.
- B. Remove the hard drive.
- C. Remove the thermal module.
- D. Remove the battery.
Correct Answer: A 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
The purpose of Apple's business conduct helpline is to _____.
- A. ask technical support questions
- B. raise a potential business conduct or ethics issue as it relates to Apple
- C. report damaged service parts to Apple
- D. report normal business operational details to Apple
Correct Answer: B 🗳️
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
- A. Remove the hard drive carriers.
- B. Remove the front inlet fan assembly.
- C. Remove the processor tray.
- D. Remove the Optical Drive and Carrier.
Correct Answer: C 🗳️
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.
- A. False
- B. True
Correct Answer: B 🗳️
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