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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A. ORCRestService
B. WAlMRestService
C. AgentControllerService
D. CustomerControllerService

Question 2

Which statement describes the function of the Work Assignment Snap-in?

A. It is a normalized model for all Avaya Oceana resources.
B. It provides contextual information.
C. It helps Avaya Oceana customer* build their business logic.
D. It is responsible for interaction routing.

Question 3

A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A. From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
B. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
C. From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
D. From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations

Question 4

During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A. Email Service
B. Omni channel Database
C. Agent Controller
D. UCM Spaces

Question 5

If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

A. UAC REST
B. UCA REST
C. CC REST
D. UCM REST

Solutions: