Exam Name: Avaya one-X® UC Soft Clients Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Oct 13, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Avaya 3104 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 20% | - Common issues and resolution - Backup and restore procedures - Log collection and analysis |
| Configuration and Administration | 25% | - Security settings and authentication - Feature configuration and policies - Connectivity to Avaya Aura and CES |
| Integration and Optimization | 10% | - Integration with UC services - Performance tuning and optimization |
| Avaya one-X UC Soft Clients Architecture | 20% | - Supported operating systems and environments - System components and dependencies - Client-server communication protocols |
| Installation and Deployment | 25% | - Pre-installation requirements - Client installation procedures - Mass deployment and configuration tools |
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