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Avaya APSS Unified Communications Online Test Sample Questions:

1. A leading Channel Partner of Avaya. responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately S200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business, b the Partner's behavior appropriate?

A) Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.
B) No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.

2. Your client's LOB (line of business) manager, Edwin, like many clients, needs to do more with less. Which three capabilities show the Avaya Aura* ability to enhance user productivity? (Choose three.)

A) Know a user's availability through presence functionality
B) Upgrade incrementally
C) Ensure secure communications
D) Contact users through click to call, click to email, etc.
E) Reach a user wherever they are
F) Scale the system based on changing needs

3. Your client Jean, is considering getting unified messaging from Microsoft@. What are three differentiators of Avaya Aura@ Messaging that you might point out to Jean? (Choose three.)

A) An all-in-one approach to voicemail, email, fax, auto attendant and speech recognition
B) Single server or multi-server deployment with a centralized or decentralized topology
C) Superiority at working with messages, calendars, and contacts
D) An option to store voicemail separately from email or along with multiple 3rd party emails
E) A choice of TUIs (telephone user interfaces) for DTMF (dual tone multi frequency) control and multiple remote or mobile access solutions
F) Domination of the productivity applications market segment

4. The Avaya Flare@ Experience provides a multi modal collaboration environment. What does clicking on the collaboration button on your Avaya Flare Experience interface allow you to do?

A) Start a web collaboration session so that you can share and see content.
B) Send an email to an enterprise user.
C) Send an instant message to an enterprise user.
D) View your last calls received.

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