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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify the file names from the telephone menu.
B) Verify that the .bin file is in the Manager folder.
C) Verify from the extension from in the Manager application.
D) Verify from Call Status.

2. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Oversubscribed VMPro ports
B) Compromised ACD routes
C) Oversubscribed voice Mail storage
D) Tromboned calls

3. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?

A) 3
B) 4
C) 2
D) 1

4. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
B) ''Agent1''cannot be used as a name for a CCR agent.
C) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
D) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.

5. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) System Monitor with default filters
B) System Monitor with ISDN L3 filter options enabled
C) Debug Manager on DTE port
D) SSA Snapshot

Solutions: