Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IP Office SME Communications Fundamentals | - Platform and Components Overview
|
| Installation, Configuration and Licensing | - System Setup Tasks
|
| Feature Implementation and Services | - IP Office Functional Services
|
| Troubleshooting and Maintenance | - Problem Analysis Techniques
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
- A. None
- B. QSIG-B
- C. QSIG-A
- D. IP Office SCN
- E. H.450
A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?
- A. G.729(a) for the SIP trunk and G.729(a) for the IP phones
- B. G.729(a) for the SIP trunk and G.711 for the IP phones
- C. G.711 for the SIP trunk and G.711 for the IP phones
- D. G.711 for the SIP trunk and G.729(a) for the IP phones
A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?
- A. Upgrade the system to the current GA software.
- B. Re-install the IP Office Professional License.
- C. Default the IP Office.
- D. Remove the Embedded Voicemail Card.
- E. Remove the daughter boards.
You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?
- A. Yes, but a supervisor has to install the CCV software.
- B. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
- C. No, this feature only works using the Compact Contact Center.
- D. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
- E. Yes, provide the correct settings in Supervisor Views.
A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
- A. Message Manager
- B. Voicemail Pro with IMS
- C. Outcalling
- D. Unified Messaging
- E. Voicemail Pro with UMS
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