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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Quality Management Edition
B) Recorder Edition
C) Standard Edition
D) Desktop Trigger
E) Workforce Management

2. What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?

A) Avaya IX TM Workplace
B) Avaya IX TM Meetings
C) Avaya Personal Edition
D) Avaya IX TM Spaces
E) Avaya Equinox TM

3. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Quality Management Edition
B) Recorder Edition
C) Standard Edition
D) Desktop Trigger
E) Workforce Management

4. Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.

A) Avaya IX TM Workspaces browser
B) Avaya IX TM Workplace
C) Avaya IX TM Meetings
D) Agent Desktop

Solutions: