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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Configuration & IP Office Manager | 25% | - Installation and Initial Setup - Trunk Configuration (Analog, ISDN, SIP) - User, Group and Extension Configuration - Short Codes and ARS Dial Plans |
| IP Office System Architecture & Hardware | 20% | - Licensing and Edition Types - SD Card Management and File Structure - IP500v2 and IP500 Control Units - Expansion Modules and Cards |
| Maintenance, Upgrades & Troubleshooting | 20% | - Common Fault Diagnosis & Resolution - Software & Firmware Upgrades - Backup and Restore Procedures - Log Analysis and Diagnostics |
| Networking & SCN | 15% | - DHCP, DNS and QoS Configuration - IP Trunks and Media Path - Small Community Networking (SCN) |
| Voice Messaging & Applications | 20% | - VoiceMail Pro Installation & Setup - System Status & Monitoring Tools - Embedded Voicemail Configuration - ContactStore Call Recording |
Avaya IP Office Configuration and Maintenance Sample Questions:
Question 1
A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?
A. One-X Portal
B. CCR
C. IIS
D. ContactStore
E. Voicemail Pro
Question 2
Which two are power options for IP telephones on the IP Office? (Choose two.)
A. 1151D1 individual Power Supply and the 115D2 Individual Power Supply with Buttery Backup
B. Power over Ethernet switch conforming to 802.3af standards
C. Class "B" 24 Volt power supply
D. Class "A" 24 Volt power supply
Question 3
What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
A. Network packet sniff from the IP Office port
B. Auto attendant WAVE file
C. IP Office and VoiceMail Pro traces
D. IP office configuration file and VoiceMail Pro call flow
E. Line circuit ID
Question 4
In which folder on the SD card would you place the firmware files (.bin) for an IP telephone?
A. /primary
B. /Ivmail
C. /temp
D. /backup
E. /dynamic
Question 5
The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records. Which voicemail action typo in needed to configure this?
A. Database Action
B. Miscellaneous Action
C. Condition Action
D. Configuration Action
Solutions:
| Question 1 Answer: B | Question 2 Answer: A,B | Question 3 Answer: C,D | Question 4 Answer: A | Question 5 Answer: A |
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