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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Workplaces
B) Workstations
C) Groups
D) Agent user configuration
E) Business Rules

2. Which reports provides a summary of the current configuration of the Avaya Quality Monitoring system?

A) Configuration Report - > System Report -> Block Monitor Report
B) Additional -> Custom Events -> Activity Report
C) Configuration Report - > System Report -> System Configuration Report
D) Additional -> Custom Events -> System Administration Report

3. You receive an alarm on Avaya Contact Recorder saying a vacuum will be performed during the next restart, but you cannot afford to have the recorder do this on its next restart.
How can you defer or postpone the vacuum process?

A) Go to General Setup - - > Recorder and change "Retain call details".
B) Change the default Vacuum interval of 180, using properties file.
C) Free up space on the /vr Partition.
D) Go to General Setup - - > Recorder and change "Allow Full Databse Vacuum on startup if required".

4. Which two servers require a License Activation key?

A) Avaya Central Replay Server
B) Avaya Contact Recorder Standby
C) Avaya Contact Recorder Master
D) Avaya Contact Recorder Slave

5. Within Avaya Quality Monitoring System Administration, where are the valid telephone extensions added?

A) Workspaces
B) Telephones
C) Workstations
D) Switches

Solutions: