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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Access Management- Access control systems
  • 1. Novell Access Manager concepts
    • 2. Authentication and authorization troubleshooting
      Topic 2: Messaging and Collaboration- GroupWise Support
      • 1. GroupWise administration and troubleshooting
        Topic 3: General Troubleshooting and Support Skills- Problem Diagnosis
        • 1. Incident analysis and resolution methodology
          • 2. System monitoring and diagnostics
            - Support Processes
            • 1. Technical support workflows
              • 2. Escalation procedures
                Topic 4: Novell Enterprise Products Support- Directory Services
                • 1. Identity management fundamentals
                  • 2. Novell eDirectory support and troubleshooting
                    - Infrastructure Services
                    • 1. Open Enterprise Server support concepts
                      • 2. Network service configuration and maintenance
                        Topic 5: Client and Systems Management- Endpoint Management
                        • 1. ZENworks asset management basics
                          • 2. ZENworks configuration management

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