VERISME by EXIN Valid Free Exam Practice Test

Question 1

What is covered by the activity Record in the Respond stage?

A. Source events B. Capture information C. Resolve the issue D. Deliver results

Correct Answer: B

Question 2

An organization wants to break out of fire-fighting mode and move to the proactive mode.
On which element(s) of the VeriSM model should the focus be first?

A. Define and Produce B. Management Mesh C. Governance D. Provide and Respond

Correct Answer: A

Question 3

What is the first step in building a customer journey map?

A. Investigate B. Research C. Define D. Plan

Correct Answer: C

Question 4

Which is the objective of service measurement?

A. To enable the consumer to understand the costs of providing the service B. To enable service providers to manage the performance capabilities of underpinning service elements C. To quantify and qualify the results or outcomes provided by a service D. To demonstrate compliance with laws, regulations and contractual commitments

Correct Answer: C

Question 5

Which element of the VeriSM model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

A. Management Mesh B. Define C. Service management principles D. Produce

Correct Answer: C

EXIN VeriSM™ Essentials - VERISME Exam Practice Test