ITSM20FB by EXIN Valid Free Exam Practice Test

Question 1

Which process aims to prevent incidents resulting from changes to the IT infrastructure?

A. Availability Management B. Incident Management C. Problem Management D. Change Management

Correct Answer: D

Question 2

The service provider thinks that the service levels will not be met might a certain incident occur.
When will the customer be informed?

A. Never B. After the breach C. Before the breach D. During service reporting

Correct Answer: C

Question 3

What does the term "Integrity" mean in the context of Information Security Management?

A. Monitoring the access to information B. The accuracy, completeness and correctness of the information C. Protecting the information against unauthorized use D. Screening the support staff on their loyalty to the IT organization

Correct Answer: D

Question 4

Which statement below is not a purpose of Supplier Management procedures?

A. That business transactions between all parties are recorded B. That the suppliers understand their obligation to the Service Provider C. That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider D. That information on the performance of all suppliers can be observed and acted upon

Correct Answer: C

Question 5

What is required to be in place for emergency changes?

A. Service Continuity Plans B. Capacity plans C. policies and procedures D. Controlled Acceptance Test environment

Correct Answer: C

Question 6

What is a purpose of ISO/IEC 20000?

A. to promote the adoption of IT governance B. to provide best practice guidance on IT Service Management C. to promote the adoption of an integrated process approach D. to provide best practice guidance on security management

Correct Answer: C

Question 7

Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?

A. Financial Management for IT Services B. Availability Management C. IT Service Continuity Management D. Service Level Management

Correct Answer: D

Question 8

What can be improved by achieving quality objectives?

A. Personal satisfaction of the Configuration Manager B. Effectiveness of the service C. Relationship with interested suppliers D. Relationship with unauthorized patties

Correct Answer: B

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 - ITSM20FB Exam Practice Test