ISO-IEC-20000-Foundation by PECB Valid Free Exam Practice Test

Question 1

A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

A. Configuration management B. Service availability management C. Capacity management D. Service level management

Correct Answer: C

Question 2

Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

A. proposal for a new service B. change of scope C. update to a configuration item D. access to a service

Correct Answer: D

Question 3

Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

A. By taking disciplinary action against underperforming employees B. By promoting continual improvement of the SMS C. By showing leadership and taking actions D. By outsourcing change management

Correct Answer: C

Question 4

Which is not an example of configuration information for a CI?

A. Status B. Feature of a service C. Unique identification D. Relationship with other Cis

Correct Answer: B

Question 5

Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

A. By coordinate activities with other parties involved in the service lifecycle B. By appointing a designated individual who is responsible for managing the relationship with the external supplier C. By agreeing the scope of the services to be delivered by the external supplier D. By signing a contract with the external supplier

Correct Answer: A

Question 6

Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A. A list of service level targets agreed with the customers B. A list of service level targets agreed with the service provider organization C. A contract agreed with the customers D. A contract agreed with the service provider organization

Correct Answer: D

PECB ISO/IEC 20000 Foundation - ISO-IEC-20000-Foundation Exam Practice Test