GCX-SCR by Genesys Valid Free Exam Practice Test

Question 1

You cannot schedule a callback for more than 30 days in advance.

A. False B. True

Correct Answer: A

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Question 2

Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

A. Architect B. Scheduling C. Automatic Call Distribution D. Emergency Groups

Correct Answer: C

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Question 3

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

A. Invoke Secureflow B. Consult Transfer C. Blind Transfer D. Schedule Callback

Correct Answer: B

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Question 4

Which of the following best defines the ACD evaluation method Best Available Skills?

A. Matches the interaction to the first available agent who has all of the requested skills. B. Looks for the first available agent and ignores any skill requirements. C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

Correct Answer: A

Question 5

Once you set the page name in the script, you cannot change it later.

A. False B. True

Correct Answer: A

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Question 6

Which of the following statements about scripts is true?

A. Scripts can be used for inbound interactions only. B. Scripts may be used for outbound dialing campaigns only. C. Scripts can be used in all types of interactions. D. Scripts are only used to configure flows when setting up Architect.

Correct Answer: C

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Question 7

You can modify the data type of a variable once it has been created.

A. False B. True

Correct Answer: A

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Genesys Cloud CX: Scripting Certification - GCX-SCR Exam Practice Test