GCP-GC-REP by Genesys Valid Free Exam Practice Test

Genesys Cloud Certified Professional - Reporting and Analytics - GCP-GC-REP Exam Practice Test

Question 1

Which definition matches the performance view for Agents?

A. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW. B. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration. C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents. D. Used to view historical data only. E. Used to monitor real-time contact center metrics.

Correct Answer: C

Question 2

Select the possible factors which increase the report runtime and failures. (Choose two.)

A. Run reports during peak hours. B. Adjust report parameters so that report includes fewer agents, queues, and interactions. C. Ask every team member to run and save a copy of the report. D. Review and ensure the usage of scheduled reports.

Correct Answer: A,D

Question 3

How can we monitor the real-time statistics for all queues?

A. Performance > Queues Performance B. Performance > Queues C. Performance > My Queues Activity D. Performance > Queues Activity

Correct Answer: D

Question 4

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

A. Yes B. No

Correct Answer: A