C_TCRM20_73 by SAP Valid Free Exam Practice Test

Question 1

Which of the following form part of the three step billing process in SAP CRM?
There are 3 correct answers to this question.
Response:

A. Order integration B. Output processing C. Input processing D. Billing E. Company code definition

Correct Answer: B,C,D

Question 2

Which of the following components can be synced between MS outlook or Lotus Notes and SAP CRM?
There are 2 correct answers to this question.
Response:

A. Appointments B. Business Partners C. Task D. Interaction log

Correct Answer: B,C

Question 3

Which of the following actions can Interaction Center agents start when processing inbound phone calls?
There are 3 correct answers to this question.
Response:

A. Identify the account. B. Create a new alert. C. Start the interactive script editor. D. Identify an installed base component/object. E. Qualify a lead.

Correct Answer: A,D,E

Question 4

Which of the following components embedded in the CRM middleware are part of the CRM Web Channel environment?
There are 2 correct answers to this question.
Response:

A. Index server and search engine. B. Consolidated database (CDB). C. Internet Pricing and Configurator (IPC) D. Communication management software

Correct Answer: A,C

Question 5

Your company is adding SAP CRM to a landscape that includes SAP ERP. You need to evaluate options to reuse SAP ERP functionality.
Which of the following functions related to SAP CRM processes are available in SAP ERP?
There are 3 correct answers to this question.
Response:

A. Logistics execution. B. Billing. C. Service Contracts. D. Campaign management.

Correct Answer: A,B,C

Question 6

In partner determination, which of the following is not freely definable?
Please choose the correct answer.
Response:

A. Partner function B. Relationship category C. Access D. Partner function category

Correct Answer: D

Question 7

Which of the below are processing types are used by SAP CRM Actions?
There are 3 correct answers to this question.
Response:

A. Classes B. Smart form C. Methods D. SAP Script E. Workflow

Correct Answer: B,C,E

Question 8

Which of the following are functional enhancements of the Service Contract that generate follow-up documents at specified points in time as individual or periodic scheduling?
Please choose the correct answer.
Response:

A. Service Orders B. Service level agreements C. Service Plans

Correct Answer: C

Question 9

With reference to the CRM middleware, which of the following statements are FALSE?
Please choose the correct answer.
Response:

A. CRM Middleware Synchronizes Mobile Clients B. CRM Middleware provides seamless back-end integration C. It requires no additional software, installation or servers. D. It supports integration with only MS Exchange & no other groupware. E. CRM Middleware provides groupware integration

Correct Answer: D

Question 10

The fastest place to access a link on CRM Web UI is in
Please choose the correct answer.
Response:

A. A direct link group B. A system link group C. A logical link group D. A work center link group E. A navigation link group

Correct Answer: A

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 - C_TCRM20_73 Exam Practice Test