C_C4H520_02 by SAP Valid Free Exam Practice Test

Question 1

Which functionality is possible when the Smartform template is set to Translation status?

A. The template can be exported in XML format. B. The template can be edited. C. The template can be assigned to an equipment. D. The template can be assigned to an activity.

Correct Answer: A,B

Question 2

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note:
There are 2 correct answers to this question.

A. When you need to set up a meeting with the customer B. When you need to record a problem for the customer C. When you need to plan an appointment at the customer D. When you need to send an engineer to the customer

Correct Answer: B,D

Question 3

As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are
3 correct answers to this question.

A. Activity B. Service call C. Purchase order D. Equipment E. Business partner

Correct Answer: A,D,E

Question 4

Which of the following styles is available on a label element in Smartforms and Feedback?

A. Underline B. Strikethrough C. Bold D. Italicize

Correct Answer: C

Question 5

What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are
3 correct answers to this question.

A. Cancelled B. Technically Complete C. Ready to Plan D. Released E. Planned

Correct Answer: A,B,C

Question 6

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

A. Ticket routing rules B. Customer self-service C. Service level agreement D. Automated scheduling

Correct Answer: B,D

Question 7

After an existing template has been modified and released, what options are given to the user? Note: There are
2 correct answers to this question.

A. Reactivate other versions. B. Export other versions. C. Delete other versions. D. Deactivate other versions.

Correct Answer: C,D

Question 8

You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

A. User groups B. Password policy C. Screen configurations D. Business rules

Correct Answer: C,D

Question 9

How are labels used within the Smartforms and Feedback module?

A. To add a label to be used as reference by the field engineer B. To filter the list of Smartforms C. To act as a reference for generating a Smartform report D. To identify the elements in the Smartform

Correct Answer: B

SAP Certified Application Associate - SAP Field Service Management 2005 - C_C4H520_02 Exam Practice Test