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ASQ Certified Manager of Quality/Organizational Excellence - CMQ-OE Exam Practice Test

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Total 617 questions

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Question 1

The most effective way lo simplify a process is by improving which of the following factors?

A. Process control objectives B. Process planning steps C. The flow of the process D. Training for employees

Correct Answer: C

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Question 2

Quality managers use a variety of techniques to motivate their teams. One motivational theory is

A. theory of change B. expectancy theory C. conflict resolution D. negotiation theory

Correct Answer: B

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Question 3

A service y has decided to expand the current focus of its regional territory to all of North America. This decision is an example of

A. a SWOT analysis B. an action plan C. a strategy D. a tactical analysis

Correct Answer: C

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Question 4

What type of structure supports operational, project-based decision-making while retaining independent functional management?

A. Matrix B. Hierarchical C. Inverted pyramid D. Functional

Correct Answer: A

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Question 5

Which of the following approaches best describes a customer focused organization that involves continual improvement of all aspects of the organization?

A. Total quality management B. JIT manufacturing C. Quality assurance D. Quality function deployment (QFD)

Correct Answer: A

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Question 6

When teams are going to be used to solve specific problems, a company should first determine:

A. Who should facilitate the teams B. Who should be assigned to the teams C. What team training the employees will need D. What type of teams would be appropriate

Correct Answer: D

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Question 7

Which of the following elements must be known for a team to conduct a process capability study?

A. The specification limits B. The cause of the variation C. The optimal control limits D. The standard deviation of the mean

Correct Answer: A

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Question 8

When a project team is monitoring the schedule variance of a project, which of the following is the most important question to ask first?

A. " Do we need to reduce the scope of the project to counteract the variance? " B. " How much variation in the schedule did we expect initially? " C. " Will the customer allow reasonable delays in the project?" D. Does the variance have any impact on the end date of the project? ' '

Correct Answer: D

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Question 9

The best way to reduce variation in products from a supplier is to

A. audit the supplier regularly and follow up on corrective action plans B. develop a training plan that will improve incoming inspection results C. help the supplier develop quality control processes D. perform 100% incoming inspection

Correct Answer: C

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Question 10

Which of the following elements must be known in order for a team to conduct a process capability study?

A. The specification limits B. The cause of the variation C. The optimal control limits D. The standard deviation of the mean

Correct Answer: A

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Question 11

During what stage of team development do team members express suspicion and anxiety about their mission and purpose?

A. Performing B. Forming C. Norming D. Storming

Correct Answer: D

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Question 12

When promoting quality improvement plans, the quality manager should take which of the following actions first?

A. Perform a benchmarking study B. Obtain information about competitor processes C. Perform a market growth analysis D. Perform a benchmarking study

Correct Answer: B

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Question 13

One of the first steps in optimizing the supply chain is to:

A. Apply the Deming wheel B. Develop a flowchart C. Conduct a cause and effect analysis D. Create a fault tree analysis

Correct Answer: B

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Question 14

Rank in order, from first to last, the following five basic logical tools of the TOC thinking process.
1. Pre-requisite tree
2. Future reality tree
3. Current reality tree
4. Conflict resolution diagram
5. Transition tree

A. 5, 4. 3. 2, 1 B. 1, 2, 3, 4, 5 C. 3, 4, 2, 1, 5 D. 2, 1, 4, 5, 3

Correct Answer: C

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Page: 1 / 45
Total 617 questions

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