EXIN EPI Certified Information Technology Manager - CITM Exam Practice Test
Users (customers) are complaining about the quality of how problems are being solved. What is the most likely cause?
Correct Answer: C
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From the list below, which activity is not considered to be an activity in the software development phase?
Correct Answer: C
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Due to technical and operational constraints, the preferred control to lower the risks identified is to outsource part of IT operations to an external vendor. What type of risk treatment is applied here?
Correct Answer: C
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The IT service catalog is being reviewed. Which of the below is not considered a criterion for review?
Correct Answer: B
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In vendor selection, what is the most important reason for a reference check?
Correct Answer: B
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What is the Critical Success Factor (CSF) in IT services review?
Correct Answer: B
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