C-TCRM20-73 by SAP Valid Free Exam Practice Test

Question 1

Your company is implementing SAP CRM and SAP ERP in phase 1. They are planning a phase 2 to include SAP SRM and SAP SCM. Their goal is to minimize changes and therefore costs.
They ask your for an opinion on when to install the Solution Manager.
Please choose the correct answer.
Response:

A. SAP Solution manager should be implemented at the beginning of phase 1 as it can configure to help systems via roadmaps and it is required by SAP for software maintenance of SAP CRM and the other SAP systems in our landscape. B. SAP Solution manager should be implemented between Phase 1 and Phase 2.This would ensure that resources are available. C. SAP project manager should be implemented between Phase 1 and Phase 2.This would ensure that users are available. D. SAP Solution manager should be implemented at the beginning of Phase 1 as it is only used for project planning & configuration via roadmaps. If we don't implement it in phase 1, we should not implement it at all.

Correct Answer: B

Question 2

Which of the following are part of CRM e-service solution?
There are 4 correct answers to this question.
Response:

A. Installed Base Management B. Knowledge Management C. Billing and Payment D. Complaints and Returns Management E. Customer Segmentation

Correct Answer: A,B,C,D

Question 3

You would like to exchange condition type information from the CRM system to the ERP system and vice-versa. In this scenario, which of the following statements are true?
There are 2 correct answers to this question.
Response:

A. Condition types have a source system assigned B. All R/3 condition types can be loaded into CRM C. SAP CRM condition types cannot be loaded into R/3

Correct Answer: A,C

Question 4

You are a Key member of a CRM implementation project. Which of the following describes an accurate User Interface Strategy?
Please choose the correct answer.
Response:

A. Business users should use CRM Webclient UI, advance users can use SAP GUI. B. Business users should use Web Client for Interaction centre and PCUI for other processes. C. Business users should user CRM webclient, Administrators can use SAP GUI. D. Business Users should use CRM Webclient, Administrators can use either People Centric User Interface (PCUI) or SAP GUI.

Correct Answer: C

Question 5

With reference to the Organization Structure in CRM, which of the following statements are FALSE?
Please choose the correct answer.
Response:

A. The organizational structure in the CRM system can be different from the structure in the ERP system. B. The organizational structure in the CRM system should be the same as in the ERP system. C. You can edit the organizational model using the CRM WebClient UI. D. Organizational units can be created as business partners. The system automatically creates an account for an organizational unit with the role "Organizational unit." E. Validity periods can be specified when creating organizational objects and object attributes, and when assigning organizational objects and object characteristics.

Correct Answer: B

Question 6

A brand manager works with his channel partners to launch new products in the market. Therefore SAP CRM Channel Management should be implemented.
Which of the following statements are correct in this regard?
Please choose the correct answer.
Response:

A. Workflow can be used to distribute leads created by the brand owner to appropriate partner. B. Rest all answers are correct C. The brand owner and partners have access to SAP CRM UI via different roles. D. Collaborative showrooms can be used to incorporate partners into your overall ecommerce strategy.

Correct Answer: B

Question 7

Your company is adding SAP CRM to a landscape that includes SAP ERP. You need to evaluate options to reuse SAP ERP functionality.
Which of the following functions related to SAP CRM processes are available in SAP ERP?
There are 3 correct answers to this question.
Response:

A. Logistics execution. B. Billing. C. Service Contracts. D. Campaign management.

Correct Answer: A,B,C

Question 8

In account management within SAP CRM, by which of the following objects is the number assignment during account creation determined?
Please choose the correct answer.
Response:

A. Role B. Grouping C. Access Types D. Account Type

Correct Answer: B

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 - C-TCRM20-73 Exam Practice Test