SAP Certified Application Associate - SAP Service Cloud 2011 - C-C4H510-04 Exam Practice Test
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?
Which feature of SAP Service Cloud can help with this?
Correct Answer: D
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.
Correct Answer: A,D,E
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?
Correct Answer: B
Which objects can be used within ticket creation to automatically determine the registered product?
Correct Answer: D
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
Correct Answer: B,C
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.
Correct Answer: A,D
Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
Correct Answer: A,B,D
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
Correct Answer: D