C-C4H510-01 by SAP Valid Free Exam Practice Test

Question 1

Which of the following business objects synchronize bi-directionally between Outlook and SAP Hybrid Cloud for Customer?
There are 2 correct answers to this question.
Response:

A. Account contacts B. Leads C. Visits D. Tasks

Correct Answer: A,D

Question 2

What field controls how SAP ERP handles an item that is releases from SAP C4C work ticket to SAP ERP?
Please choose the correct answer.
Response:

A. Processing type B. Invoicing method C. Ticket type D. Scheduling relevant

Correct Answer: A

Question 3

You need to apply complex changes to an SAP Hybris Cloud for customer system after go live, which option does SAP recommend to implement these changes?
There are 2 correct answers to this question.
Response:

A. Merge Projects B. Combine Projects C. Convert projects D. Change projects

Correct Answer: A,D

Question 4

As and administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer?
There are 3 correct answers to this question.
Response:

A. KPIs B. Scorecards C. Key figures D. Dashboards E. Data sources

Correct Answer: A,C,E

Question 5

Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
There are 2 correct answers to this question.
Response:

A. Service request creation B. CTI client adapter C. CTI client server D. Live activity pane

Correct Answer: B,D

Question 6

For which of the following business requirements would you use the personalization feature?
There are 2 correct answers to this question.
Response:

A. A sales manager wants different screen layouts assigned to two different business roles. B. A service manager wants to arrange his ticket queue with assigned to as the first column. C. An administrator wants to change a standard field label to a new value. D. A sales representative wants to modify the screen layout.

Correct Answer: B,D

Question 7

Which field identifies a ticket as relevant for a field service scenario?
Please choose the correct answer.
Response:

A. Processing Type B. Service Organization C. Requires Work D. Coverage Indicator

Correct Answer: C

Question 8

Which of the following involved parties are supported by default for the installed base and installed base items?
There are 3 correct answers to this question.
Response:

A. Sales employee B. Service technician team C. Employee responsible D. Territory manager E. Customer

Correct Answer: B,C,E

SAP Certified Application Associate - SAP Service Cloud 1911 - C-C4H510-01 Exam Practice Test