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Salesforce Advanced Field Service Accredited Professional - AP-209 Exam Practice Test

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Total 70 questions

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Question 1

A customer wants to collect a mobile worker's geolocation history in the Field Service Mobile App only for some of the resources, while for others, they want this option to be disabled.
How can a consultant implement this requirement?

A. Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which users should be included in the geolocation collection process B. Create two 'Field Service Mobile Settings' records and assign it to the relevant profiles, one with the
'Collect Service Resource Geolocation History' set to 'True' and the other set to 'False' C. Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which profiles should be included in the geolocation collection process D. Under the 'Field Service Mobile Settings', set the 'Collect Service Resource Geolocation History' to
'True'

Correct Answer: B

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Question 2

An admin notices that an org currently has a large number of qualified candidates per Service Appointment.
How can the admin reduce the number of candidates per appointment in order to improve optimization quality?

A. The admin should move some of the resources to a different Service Territory with fewer resources; alternatively, create a new Service Territory and assign it resources B. The admin should reduce the number of available candidates for each appointment by adding additional Work Rules, starting with the 'Match Territory', 'Working Territories', 'Maximum Travel From Home' and 'Extended Match' Work Rules in case they are not already applied C. The admin should log a support case, as the system should be able to handle this amount of qualified candidates D. The admin should use database Service Objectives such as 'Minimize Travel', 'Resource Priority' and
'Resource Preferences'

Correct Answer: B

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Question 3

Which two statements are true regarding offline available inventory?

A. Inventory items can be viewed offline but cannot be consumed offline B. For multi-location inventory, the app primes multiple locations and related items, but there are limits to be aware of C. Only the most recently created Inventory items created are primed D. The user's inventory is primed E. Multi-location inventory is not supported in the mobile app

Correct Answer: B,D

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Question 4

Universal Containers has many service centers across the country in which spare parts and other inventory items are stored. Every morning, technicians are required to arrive at the service center closest to their home and pick up inventory items based on their work assignments. At the end of the day, technicians travel back to the service center to return any unused or damaged parts (travel from home to the service center and from the service center back home is at the technicians' expense).
How should the admin configure the Service Territory Member address?

A. Use the address of the first appointment of the day B. Use the address of the service center that the technician is assigned to C. Use the technician's home address D. Use the customer's address

Correct Answer: B

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Question 5

Universal Containers outsources maintenance work to a third-party contractor who has agreed to provide a total of 20 hours of availability per day between 9:00 AM and 5:00 PM. Universal Containers' internal resources work 8:00 AM to 8:00 PM including overtime.
How should a consultant configure the contractor resources to meet this requirement?

A. The contractor will be a 'Named Resource' with Operating Hours of 8:00 AM till 11:00 PM, and
'Designated Work' for maintenance work between 9:00 AM and 5:00 PM B. The contractor will be 'Capacity Based Resource' with different Operating Hours than the internal resources, and the maintenance skill C. Create a Service Territory for contractors to ensure that maintenance work is assigned only to them D. Modify the Scheduling Policy to prefer contractors

Correct Answer: B

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Question 6

Universal Containers is currently using the 'Resource Efficiency' feature in Field Service. The estimated duration for a replacement job is one hour, and the efficiency setup is as follows:
X is an expert, 'Efficiency' = 2.00 Y is a technician, 'Efficiency' = 1.00 Z is a junior technician, 'Efficiency' =
0.50
What will be the calculated duration of the Service Appointment when assigned to the different Service Resources?

A. Estimated duration for X = 30 min, Y = 60 min, Z = 120 min B. Estimated duration for X = 60 min, Y = 60 min, Z = 60 min C. Estimated duration for X = 120 min, Y = 60 min, Z = 30 min D. Estimated duration for X = 30 min, Y = 60 min, Z = 90 min

Correct Answer: A

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Question 7

A company wants to evaluate whether Global Optimization is giving them the desired results like reduced travel or improved resource utilization. As a result of the evaluation, the company has decided to deploy globally.
What should an admin do to provide visibility into KPI improvements for Global Optimization?

A. Subscribe to Analytics App B. Get the data from the 'Dispatcher Console' for all the requests C. Install the 'SFS Dashboard' package and use the 'SFS Service Manager' dashboard D. Configure 'Optimization Insights' feature

Correct Answer: D

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Total 70 questions

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