78950X by Avaya Valid Free Exam Practice Test

Question 1

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?

A. The Multimedia Contact Manager B. The outbound campaign Management Tool C. The CCMA D. The E-mail Manager

Correct Answer: C

Question 2

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

A. One voice license B. One mobile agent license C. One multimedia license D. One multiplicity license

Correct Answer: A,D

Question 3

From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?

A. System Control and Monitor Utility B. Contact Center Multimedia C. Contact Center Server Configuration, SIP, Network Settings D. SIP Gateway Monitor SGM client

Correct Answer: C

Question 4

Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

A. A CA root certificate from Private or Public CA B. A CA root from IP Office server C. A signed certificate in .p12 format D. A signed certificate in .crt format E. A signed certificate in .pl2 format

Correct Answer: A,B,C

Question 5

What are the two locations where a historical report can be saved? (Choose two.)

A. In the Private Report Templates folder B. In a Group folder C. In the Scheduled Events folder D. In the Public Report Templates folder

Correct Answer: A,B

Question 6

Which statement about the value of a global variable Is true?

A. It can only be changed by deleting and re-entering it. B. It can be changed during a call using the assign command in a script. C. It can only be changed in the variable editor. D. It can be changed during a call if It is flagged as a wild variable.

Correct Answer: A

Question 7

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

A. IP Office System Status B. IP Office Web Manager C. ACCS, Contact Center Manager component D. ACCS, Configuration component

Correct Answer: A

Avaya Contact Center Select Implementation and Maintenance - 78950X Exam Practice Test