Cisco Designing Cisco Unified Contact Center Enterprise - 500-440 Exam Practice Test

A. CVP Transfers do not support Whisper Announcements. B. Announcements do not play for outbound calls made by an agent. C. Announcements do not play when the router selects the agent through a label node. D. Whisper Announcements are not supported in a Mobile Agent deployment. E. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance. F. For a Whisper Announcement to work with agent-to-agent calls, use the SendToVRU or TranslationRouteToVRU node after you send the call to the agent. G. Whisper Announcements do not support Silent Monitoring. H. Only one announcement can play for each call.

A. All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements. B. A highly available DWDM/CWDM network shared by the visible and private networks with 1500 ms convergence time. C. A highly available MPLS WAN shared by the visible and private networks with a 2 second convergence time. D. A highly available MPLS WAN shared by the visible and private networks where the private network is pinned to a single path and the visible network aligned to an alternate path failing to the private network path as redundant link with QoS and bandwidth provisioning. E. A highly available DWDM/CWDM network shared by the visible and private networks with a sub-500 ms convergence time. F. A highly available visible network WAN/MAN/DWDM and a dedicated private network WAN.

A. N+1 or N.N redundancy B. load balancer for HTTP and SIP C. demarcation point between networks D. box-to-box redundancy E. integration with Cisco ISR using SM-SRE F. centralized dial plan

A. Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution. B. Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution. C. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1. D. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.

A. SHA B. AES C. TLS D. MD5

A. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN. B. Primary and secondary Cisco Finesse servers should only communicate with IP address. C. All Cisco Finesse clients should connect to the server with IP address. D. All Cisco Finesse clients should be local to the Cisco Finesse servers. E. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.

A. Add a redundant device pool to the Cisco Unified CallManager Group configuration. B. Add a second TFTP server to the cluster. C. Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone. D. Use an SRST reference in the device pool.

A. Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse. B. With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center. C. Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components. D. Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control. E. The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.

A. ICM Call Router Side B fails at the same time that ICM Logger Side A fails. B. ICM Call Router Side A fails at the same time that ICM Logger Side B fails. C. ICM Logger Side A fails at the same time that ICM Logger Side B fails. D. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails. E. ICM Call Router Side B fails at the same time that ICM Logger Side B fails. F. ICM Call Router Side A fails at the same time that ICM Logger Side A fails.