1z1-981 by Oracle Valid Free Exam Practice Test

Question 1

Which two statements are true about safe mode in relation to add-ins?

A. It allows an agent desktop to log in to the application with local add-in files. B. It is a profile setting that must be enabled for a profile. C. It allows an agent desktop to log in to the application without any add-ins. D. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally. E. It is a setting that must be enabled at the interface level.

Correct Answer: A,D

Question 2

Which option should you use to create or configure queues?

A. Configuration > Application Appearance >Customizable Menus > System Menus B. Configuration > Site Configuration > Configuration Settings C. Configuration > Application Appearance > Customizable Menus > Custom Menus D. Configuration > Site Configuration > Message Bases

Correct Answer: A

Question 3

Which two components can be edited in a standard report?

A. Schedules B. Non-selectable filters C. Column headings D. Graphs E. Report headings F. Permissions

Correct Answer: A,F

Question 4

Which three events are available with the JavaScript API?

A. onbeforesave () B. ondataupdated() C. aftersave() D. onrefresh() E. onsaveclose () F. enclose ()

Correct Answer: A,B,F

Question 5

Which two REST API calls can be used to retrieve account information with ID 3?

A. https://yoursite.domain/services/rest/connect /v1.3/accounts/3 B. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3 C. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3 D. https://yoursite.domain/services/rest/connect /latest/accounts/3 E. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3 F. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

Correct Answer: A,C

Question 6

You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A. proactive chat widget B. business rules C. syndicate chat widget D. configuration settings

Correct Answer: C

Question 7

Which two events can trigger Custom Process Models?

A. Load B. Update C. Refresh D. OnSaveComplete E. Create

Correct Answer: B,E

Question 8

You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A. Merge fields B. Conditional fields C. Custom fields D. Incident thread fields

Correct Answer: B

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials - 1z1-981 Exam Practice Test