Oracle B2B Service 2022 Implementation Professional - 1z0-1064-22 Exam Practice Test

A. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users. B. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective. C. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent. D. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized. E. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

A. Cancel B. Create Service Request C. OK D. Save and Continue E. Save and Close

A. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone C. a feature that displays a detailed caller profile based on your customer's country when you answer your phone D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column. B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button. C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button. D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

A. DCS is a visual development tool for creating applications in VBCS. B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering. C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud. D. VBCS is a visual development tool for creating applications in DCS.

A. defines the data a particular user can see and/or modify B. defines the privileges and roles a particular user can have C. defines the actions a particular user can do D. defines the views the application can access E. defines the views or functionalities the user can access

A. You entered a toolbar height that is not more than 70 pixels. B. The only toolbar enabled is the default one, and you must configure at least two. C. The signed-in user does not have the appropriate access privileges to a toolbar. D. You did not enable the vertical toolbar which is required, while the horizontal is optional. E. You have not enabled the Computer Telephony Integration (CTI) service.

A. An as-delivered SLA Infolet shows near-overdue and overdue milestones. B. Milestone reporting is performed via the CRM Service Request Real-Time subject area. C. Administrator-defined milestone data is not included in Analytics. D. No standard reports on milestones are provided.