1Z1-1064 by Oracle Valid Free Exam Practice Test

Question 1

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type. B. Choose all optional result columns. C. Do not choose any optional criteria columns. D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Correct Answer: A,C,D

Question 2

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,2,3,4 B. 1,3,2,4 C. 3,2,4,1 D. 2,4,3,1

Correct Answer: A

Question 3

Which two are required to publish a completed Digital Customer Service (DCS) application?

A. system administrator approval B. moving the application to Staging and subsequently to Production status C. a single "publish" action to complete the task D. nothing (DCS applications are always available to all users.)

Correct Answer: B,D

Question 4

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Default chat channel preferences B. Default communication preferences C. Knowledge management language locales D. Knowledge management article links E. Product and category filtering F. Default notification preferences G. Service request links H. Default timezone

Correct Answer: C,D,E,G

Question 5

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Create standard text to be posted to the message thread. B. Configure the email template to be used for notification. C. Add an extension column to the milestone object to hold the warning threshold value. D. Configure an object workflow action to send the email when the milestone status changes to warning. E. Configure an analytics report showing milestones in warning status. F. Specify the warning threshold for the milestone in the standard coverages.

Correct Answer: B,E,F

Question 6

Which three statements are true?

A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications. B. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services. C. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications. D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

Correct Answer: B,C,D

Question 7

In which three situations can default coverage be applied?

A. to a specific customer account B. for a specific SR status C. for a specific SR category D. for a specific period of time E. globally, to all service requests that do not have any other coverage

Correct Answer: C,D,E

Question 8

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role B. be required to create all of your own components for the display of Engagement Cloud objects C. have to contact Oracle Support for the permission to deploy your custom DCS application D. not be able to preview your application before you publish it

Correct Answer: B

Oracle Engagement Cloud 2019 Implementations Essentials - 1Z1-1064 Exam Practice Test