Oracle Service Center 2021 Implementation Essentials - 1Z0-1038-21 Exam Practice Test

A. When multiple languages need to be supported B. When new business processes need to be supported other than the standard contact center C. When your business operates in different lines of business D. When you need multiple channels enabled such as email, chat,and web self-service E. When your portal needs the support of different channels for login

A. The agents are not able to get to the pages where they can end the script. B. No return events are listed in the incident workflow forthe script to use. C. No exit or finished event is being triggered on the script pages. D. The script beginning and ending buttons are not enabled for the script pages.

A. A customerupdates contact details via the end-user pages. B. The rules engine is updated. C. An agentviews the rule log. D. A customer adds more information to their incident via the end-user pages. E. An administrator compiles the rules engine. F. An agent creates or edits an answer. G. A customer creates an incident in the end user portal. H. An agent edits contacts, incidents, organizations, or tasks. I. An agent runs an incident report. J. An agent edits an opportunity.

A. Guided assistance B. Custom process model C. Intent guide D. Agent scripts E. Business rules

A. Monday 10 AM B. Saturday 4 PM C. Saturday 6 PM D. Tuesday 11 AM

A. Using index custom fields as filters B. Filtering on expressions and not on simple columns C. Filtering on standard fields that are indexed D. Using outer joins rather than inner joins when possible E. Using the like operator instead of the complex expression operator F. Providing default values for runtime filters G. Using the complex expression operator instead of the like operator H. Filtering on simple columns and not on expressions I. Providing values for runtime filters J. Using fixed filters whenever possible K. Configuring many-to-many joins

A. They are the visual areas of Oracle Service Cloud Agent Desktop. B. They canbe added to the Custom Portal area of Oracle Service Cloud. C. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud. D. They can be designed to create visualcomponents and not perform any integrations. E. They always run locally to access local data. F. They always run locally on the machines on which the desktop application runs.

A. Quick B. FIFO C. Advanced Routing D. Round Robin (Logged In) E. Standard F. Round Robin (All) G. LIFO

A. f2, f5, f3, f1, f4 B. f1, f2, f4, f3, f5 C. f1, f2, f5, f3, f4 D. f5, f2, f3, f4, f1 E. f2, f5, f1, f3, f4

A. The source files for all listed accelerators are available for download. B. Theyare available at http://www.oracle.com/technetwork. C. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud. D. Oracle provides supportfor all accelerators. E. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.