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Salesforce Certified Slack Administrator Sample Questions:

1. Your company is on the Slack Enterprise Grid plan.
The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests.
What should the marketing team do to request access for these consultants?
(Select the best answer.)

A) Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.
B) Direct message (DM) an Org Owner requesting that their consultants be added as guests.
C) @mention their Workspace Admin in the appropriate #proj channel to request guest access.
D) Invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.

2. Your company just moved to Slack Enterprise Grid after using Slack inconsistently across departments.
Current situation:
* Marketing team: one workspace with hundreds of channels and customizations.
* Sales team: two separate workspaces ("The Greatest Sales Team" and "More Deals More Money") with a few dozen channels each.
What is the best approach for streamlining your Enterprise Grid design while still meeting organizational needs? (Select the best answer.)

A) Delete the two sales workspaces and create a new workspace called "Sales" since you can't change core workspace details such as the URL. Leave the marketing workspace as-is.
B) Move all the data out of the two sales workspaces and into the marketing workspace. Rename the marketing workspace to "Marketing and Sales." Archive the two sales workspaces.
C) Consolidate "More Deals More Money" and "The Greatest Sales Team," then rename the workspace as
"Sales." Then, update the URL to align with your organization's branding. Leave the marketing workspace as-is.
D) Export all the existing workspace data from all workspaces and then import it into your new Enterprise Grid Org as a single consolidated workspace.

3. The marketing team at ACME Ltd has 10 team members and has a public channel called #marketing- discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50.
The marketing director has the following needs:
* There is an urgent marketing idea that must be prioritized in tomorrow morning's planning meeting.
* The 10 team members are the only ones attending the planning meeting.
* The 10 team members need to be notified before the meeting.
Of note, the marketing director sends urgent re-prioritization messages weekly.
How should the marketing director reach the marketing team?

A) Create an @marketing-team user group and use the @marketing-team user group in #marketing- discussion to communicate the change in priority to the team that needs to be informed for tomorrow's team meeting.
B) Post a message to #marketing-discussion, without notifying anyone.
C) Send a separate direct message to each of the 10 team members notifying them of the change.
D) Use @here and @channel to notify the entire channel of the change.

4. A finance team wants to nominate a team member to be a Slack Workspace Admin.
Which team member's prior experience would make them the optimal candidate for this role?
(Select the best answer)

A) The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.
B) The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company.
C) The candidate encourages Slack etiquette in channels and frequently answers Slack-related questions from colleagues. They provide feedback to the current Workspace Admins on Slack settings and policies at the company.
D) The candidate relies on Slack in their day-to-day role and frequently asks the IT team questions about Slack features.

5. Which of the following scenarios would best justify creating a channel in your company's existing workspace, rather than starting a direct message?

A) When a few questions need to be answered quickly
B) When there is a new line of business at your company
C) When you need to let your manager know you are not feeling well
D) When you need to confirm meeting times

Solutions: